Return & Exchange Policy
Last Updated: November 30, 2024

We value your satisfaction andare committed to providing clear and convenient return and refund options. Please review the following policies to better understand the proces

 

Applicable Situations & Time Limits

  • Eligible Situations:

      • Unused, unwashed, and undamaged items in their original packaging.
      • Products with manufacturing defects or damages during shipping.

    Items delivered in error (wrong size, wrong product, etc.)

  • Time Limits for Returns & Refunds:

      • Standard Items : Returns are accepted within 30 daysof receiving the product.
      • Defective or Damaged Items : Must be reported within 7 daysof receipt.
      • Non-Returnable Items : Opened or used bedding products, pillowcases, mattresses, custom-made or personalized items (unless defective).

Fees & Shipping Costs

  • Return Fees :
    No handling fees will be charged for returns.

  • Shipping Costs :

    • For defective, damaged, or incorrect items, we will cover the return shipping costs.
    • For all other reasons (e.g., personal preference), customers are responsible for return shipping costs.

Processing Times

  • Return Processing ：Once the returned item is received and inspected, we will process your return within 5-7 business days.

  • Refund Timeframes :

    •  Refunds will be processed within 7 business days, depending on the bank’s policy.

Exchanges

  • We do not offer direct exchanges. If you need a different item or size, please return the original item for a refund and place a new order。

Non-returnable Items

  • For hygiene and safety reasons, the following items cannot be returned if opened or used:

    • Pillowcases
    • Mattresses
    • Bedding sets
    • Any other intimate or personal use items

Steps to Apply for Returns & Refunds

  • Contact Customer Support :
    Please reach out to us within the specified time frame via email at jiasifuhe@gmail.com or by using the chatbot in the bottom-right corner, and provide the following information

    • Your order number
    • Item(s) to be returned
    • Reason for the return
    • Photos (if the item is defective or damaged)

  • Receive Return Authorization :
    Once approved, you will receive a Return Authorization (RA) and detailed return instructions.

Return Address

  • Important Note:

    • Do not send the product back to the original shipping address.
    • The return address will be provided via email upon approval of your return request.

  • You can track the progress of your order by entering your order number and related information, ensuring you stay updated with the latest shipping status.

Contact Us

  • If you have any questions or need assistance, we’re here to help! 
  • You can reach us through the following methods:
  1. Live Chat : Click the chatbot at the bottom right corner of the page for immediate assistance. Our virtual assistant will guide you, or you can be connected to a customer support representative.
  2. Email ： You can also email us at jiasifuhe@gamil.com for inquiries or support. We strive to respond within 24 hours.

  3. Phone : 086-159-5327-2686

  • Customer Service Hours：Monday to Friday: 9 AM to 5 PM (CST)

  • We value your feedback and are committed to providing excellent customer service. We look forward to assisting you!