Shipping policy

At YAHIKI, we are committed to ensuring a seamless and efficient shipping experience for all of our customers. Below is our detailed shipping policy to help you understand our shipping process.

Last Updated: November 30, 2024

Shipping Rates and Delivery Times

  • Domestic Shipping (United States):

      • Standard Shipping: 3-9business days
      • Free Shipping: All orders within the United States qualify for free standard shipping
      • We partner with FEDEX to provide domestic shipping services, ensuring your packages arrive on time and safely.

Order Processing

  • All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed on holidays or weekends will be processed on the next business day.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • We do not offer express shipping for international orders at this time.

Shipping Delays

  • While we strive to meet estimated delivery times, delays may occur due to weather, carrier delays and other factors.

Lost or Damaged Items

  • If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your items in perfect condition.

Return Shipping

  • If you need to return an item, you will be responsible for the return shipping costs unless the item is defective or damaged. Please refer to our Return & Exchange Policy for more details.

Customs and Duties:

  • Please note that all orders within the United States are tax-exempt.

Contact Us

  • If you have any questions or need assistance, we’re here to help! 
  • You can reach us through the following methods:
  1. Live Chat : Click the chatbot at the bottom right corner of the page for immediate assistance. Our virtual assistant will guide you, or you can be connected to a customer support representative.
  2. Email ： You can also email us at jiasifuhe@gmail.com for inquiries or support. We strive to respond within 24 hours.

  • Customer Service Hours：Monday to Friday: 9 AM to 5 PM (CST)

  • We value your feedback and are committed to providing excellent customer service. We look forward to assisting you!

Return & Exchange Policy